All orders are shipped from our fulfillment partners in Sichuan Province, China.

Our customer support team is based in Chengdu, China, where we manage customer service, order processing, and communication with our partner brands.

Yes! Frill Paws proudly ships to most countries and regions worldwide.

If you're unable to complete checkout because your country isn't currently available, please don't worry.

Simply contact us at support@frillpaws.com, and we'll check whether shipping can be arranged for your location. If possible, we'll add your country to our available markets.

After your order has been shipped, international delivery typically takes approximately:

10–20 Business Days

Actual delivery times may vary depending on your destination, customs clearance, local postal services, weather conditions, and holiday periods.

Absolutely.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.

You can use this tracking number to follow your package throughout its international journey.

Yes, this is completely normal in many cases.

During the first 1–4 days after shipment, your package is usually being transported within China before reaching the international export facility. Tracking updates may not appear immediately during this stage.

If your package has already entered international transit and hasn't updated for an unusually long period, our team will actively monitor the shipment and work with the shipping carrier whenever necessary.

For most destinations, Frill Paws covers applicable customs duties and import taxes, so the total amount shown during checkout is generally the only amount you'll need to pay.

The only exception is Brazil. Customers shipping to Brazil are responsible for any customs duties, import taxes, or government fees required by local authorities.

Yes!

Frill Paws offers free shipping once your order reaches the minimum purchase requirement.

• Free shipping starts from USD $79 for eligible regions.
• Some destinations require a minimum purchase of USD $89.

The applicable free shipping threshold for your location will be displayed automatically during checkout.

Because our products are wearable pet apparel, we unfortunately cannot accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or personal preference.

This policy helps protect the health and safety of pets by preventing cross-contamination. In addition, international return shipping is often more expensive than the value of the product itself, making returns impractical for both customers and our team.

However, if your order arrives with a quality issue, damaged item, or an incorrect product, please contact us and we'll be happy to help.

We're very sorry if something isn't right with your order.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• Clear photos of the product
• Photos showing the issue or damage

Our team will carefully review your case and determine the most appropriate solution based on the situation. Depending on the circumstances, this may include a replacement, partial refund, full refund, store credit, or another suitable resolution.

Once an order has been shipped, it cannot be cancelled because it has already entered the international shipping process.

If you experience any issues after receiving your package, please don't hesitate to contact us. We'll always do our best to find a reasonable solution.

Since our products are pet clothing, we are unable to accept returns or exchanges due to ordering the wrong size.

We strongly recommend measuring your pet carefully and referring to the size chart provided on each product page before placing your order.

If you're unsure which size is best, simply contact us before purchasing. We'll be happy to provide sizing recommendations based on your pet's measurements.

If a refund is approved, we'll process it as soon as possible.

After the refund has been issued, the time it takes for the funds to appear in your account depends on your payment provider or bank.

Most payment providers complete the refund within several business days, although some banks may take longer.

No. Frill Paws is an online boutique that carefully curates pet clothing and accessories from trusted independent brands and designers.

Rather than manufacturing every product ourselves, we focus on selecting high-quality, adorable pet fashion that combines comfort, craftsmanship, and unique design.

Each product page clearly describes the item's features, sizing information, and available options to help you make an informed purchase.

Every product page includes a size chart to help you choose the best fit for your pet.

For the most accurate sizing, we recommend measuring your pet's:

• Chest circumference
• Neck circumference
• Back length

Weight can be used as a reference, but measurements are always the most reliable way to choose the correct size.

It depends on the product and the availability from our partner brands.

Some popular items may be restocked, while limited editions or seasonal collections may not return once they're sold out.

If you're interested in a sold-out product, please contact us at support@frillpaws.com. We'll be happy to check with the brand and let you know whether a restock is planned.

Orders containing multiple products may occasionally be shipped in separate packages.

This usually happens when items are prepared at different times or are packed separately to ensure faster shipping and better protection during international transit.

If your order is split into multiple shipments, you'll receive tracking information for each package.

We do our best to display product photos as accurately as possible.

However, slight differences in color may occur due to monitor settings, lighting conditions, or photography.

Please refer to the product description and size information for complete details before placing your order.

Absolutely!

If you have questions about sizing, product details, shipping, or anything else, our support team is always happy to help before you make a purchase.

You can contact us through:

• Email: support@frillpaws.com
• Live Chat on our website
• TikTok: @frillpaws

Frill Paws is an online pet fashion boutique operated from Chengdu, Sichuan Province, China.

Our team manages customer support, order processing, and works closely with our trusted partner brands to bring adorable pet clothing and accessories to customers around the world.

No. Frill Paws currently operates exclusively as an online store.

By focusing on online sales, we're able to offer a wider selection of kawaii and Lolita-inspired pet fashion while serving customers from many different countries.

Our customer support team is always happy to help with questions before or after your purchase.

• Email: support@frillpaws.com
• Live Chat: Available on our website
• TikTok: @frillpaws

Whether you need sizing advice, shipping updates, order assistance, or product recommendations, we're here to help.

We aim to respond to all customer inquiries within one business day.

Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume, but we'll always do our best to get back to you as quickly as possible.

At Frill Paws, we're passionate about helping pet lovers discover charming, high-quality pet fashion from carefully selected independent brands.

When you shop with us, you can expect:

• 🌸 Carefully curated kawaii and Lolita-inspired pet fashion
• 🌍 Worldwide shipping
• 📦 Transparent order processing
• 💳 Secure online checkout
• 💌 Friendly customer support
• 🐾 A growing collection of unique styles for cats and dogs