📦 Frill Paws Shipping Policy

⏳ Processing Time

All orders are typically processed within 5–7 business days before shipment.

For pre-order or custom-made items, processing time may be longer. In such cases, customers will be notified via email with the estimated shipping timeline.

Processing time refers to order preparation before shipment, not delivery time.

🚚 Shipping Method & Delivery Time

We use standard international shipping for all orders.

Estimated delivery time: 10–15 business days (varies by destination).

🌍 Customs & Import Duties

For most countries, import duties and taxes are covered by Frill Paws.

⚠️ Exception: Orders shipped to Brazil may be subject to additional customs fees or delays, which are the responsibility of the customer.

🎁 Free Shipping

We offer free shipping on orders over $99 USD for most regions.

For some remote regions, the free shipping threshold may vary. The final eligibility is shown at checkout.

If eligible, “Free Shipping” will automatically appear at checkout.

📍 Tracking Information

Once your order ships, a tracking number will be sent to your email.

Tracking updates may take 2–5 days to become active.

⚠️ Delivery Issues

If your package is delayed, lost, or has any shipping issues, please contact us:

📦 Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

Orders that cannot be delivered due to incorrect or incomplete address may be returned or lost, and the customer will be responsible for any resulting loss.