🐾 Frill Paws Return & Exchange Policy

💡 Our Policy

At Frill Paws, we operate as a curated distributor of pet apparel products. We carefully select products from trusted suppliers to provide cute and stylish pet fashion for your furry friends.

🧼 Hygiene Policy

Due to hygiene reasons, all pet clothing items are non-returnable and non-exchangeable once shipped, except in cases of damage, defect, or incorrect item.

We do not accept returns for:

• Change of mind
• Wrong size ordered
• Color or style preference
• Non-quality related reasons

Please make sure to carefully review the size guide before placing your order.

📦 Product Information

As a curated distributor, our products are sourced from verified suppliers. Minor variations in color, texture, or sizing may occur due to different manufacturing batches.

⚠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

💝 Resolution Options

After review and supplier confirmation, we may offer:

• Replacement (reshipment)
• Partial refund
• Full refund (for confirmed major issues)
• Store credit (where applicable)

All cases are handled fairly on a case-by-case basis.

📏 Size Issues

Due to different sizing standards across suppliers, we cannot guarantee perfect fit for every pet.

For minor size issues, we may offer partial refund, store credit, or discount solutions.

📩 Contact Us

We’re always happy to help with your order 💗
Please contact our support team: